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8/2002 to present
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Cornell University
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Ithaca, NY
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Programmer/Analyst II - Computer Support Specialist
Responded to employee requests for PC maintenance and repairs.
Domain administrator on a multi-subnet, multi-location Windows
2000 domain. Configured and maintained IIS, MS Project,
MS SQL, printing, file sharing, and email servers. Monitored
and maintained server and desktop backups. Secured a number
of LANs with Cisco PIX firewalls. Worked with customers to
meet their computing needs on a daily basis.
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4/2001 to 8/2002
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Rutgers University
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Piscataway, NJ
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Student Telecommunications Analyst
Worked in support of the Backbone Operations Group. Daily tasks
included receiving, conducting inventory, preparing, deploying and
troubleshooting Cisco brand routers and switches. Worked with the
group to deploy an OC-48 DPT SONET ring to increase the capacity
of the 60,000 user network, install and test the
university firewall, and relocate existing equipment to the new
backbone. Experienced with Cisco router series 1600 thru 12000,
and switch series 1900 thru 6500. Wrote a program to easily
upgrade the IOS on multiple Cisco routers and switches using SNMP.
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4/1999 to 4/2001
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Environmental and Occupational Health Sciences
Institute
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Piscataway, NJ
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Senior Computer Support Technician
Responded to employee requests for PC maintenance and repair.
Maintained the TCP/IP and IPX based LAN. Designed and implemented
an integrated employee work-order and inventory database with a
web based JSP front-end and a SQL back-end. Designed various
Microsoft Access databases. Recommended and ordered computer
equipment for the building. Created a process for quick
installation and upgrade of PCs running Windows 98/NT/2000.
Re-engineered the student computer lab workstations to be
reconfigured by power cycling the machine which reduced the
number of support calls.
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Applications: Word, Excel, Access, PowerPoint, Visio,
WordPerfect, PhotoShop, Acrobat, Tivoli, Citrix
Programming: Java, JSP, HTML, SQL, Perl, Bash,
Visual Basic
Operating Systems: Microsoft Windows (all versions), Solaris,
Linux, Novell 3.11
Networking: All Cisco brand devices, Ethernet, 16/4 token-ring,
T1, DS3, OC-3, OC-48, ATM, SONET, DPT/SRP, DHCP, DNS, SNMP, PPP, TCP/IP,
UDP/IP, IPX/SPX, OSPF, BGP, RIP
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